Dust & Shout
Quote
Flow
Step 1 of 11 · Rapport Jump to Quote →

Rapport · 1-2 min

Build connection. Confirm they are ready to talk. Set the 10-minute expectation.

Call Type

Say This
Hi, is this [First Name]? Great! This is [Your Name] from Dust and Shout. You just reached out about cleaning services. Did I catch you at a good time for a quick chat?

Perfect! I'll ask a few questions about your home, your priorities, and any concerns — that helps me build your estimate and check availability. It usually takes about 10 minutes. Sound good?

Capture

Service Area · Verify First

Confirm the address before continuing. The app assigns the route zone and travel fee automatically.

Ask This
Can you confirm your address for me so I can make sure you're in our service area?

Address

Zone appears automatically from the town or ZIP. For an unrecognized address, hit Check Service Area (online lookup).

Past Experience · Discovery

Learn what they've used before. What they liked tells you what to match. What they didn't tells you what to fix.

Ask This
Have you ever used a cleaning service before?

[If yes:] What did you like about them? And what didn't you like? [Listen carefully. Their complaints are your differentiators.]

Used a Service Before?

Their WHY · Discovery

This is the anchor for the whole call. Write it down word-for-word. Use it when they hesitate.

Ask This
What made you reach out today?

[Listen for the pain point. This is their WHY. Do not interrupt.]

Is there anything specific driving you to look for cleaning help right now?

Pain Points (one per line)

One pain point per line. These become the numbered PAIN POINTS in the ZenMaid notes. Quote them back later: “You mentioned you're exhausted trying to keep up. That's exactly what we're here to take off your plate.”

Recurring & Day · The Pre-Close

Both of these come BEFORE home discovery. A committed day = a committed buyer.

Ask This First
Are you looking for a one-time clean, or would you want to keep it up on a regular schedule?

[Recurring is the default. Frame it positively: 20% off every clean, same team every time. This must be asked before pricing.]
Then Lock a Day
Did you have a specific day in mind? This week or next week?

[Get a day before anything else. You will confirm this exact day at the close: "Tuesday is still open — let me get that locked in."]

Preferred Day & Time

The Home · Discovery

Address and type of clean. This choice drives everything that comes next.

Ask This
Let's talk about the property. Is this a home we're cleaning, or a commercial space?

And roughly how many square feet are we working with?

Service Details

If they're unsure: “Is it closer to 1,500, 2,000, or 2,500+?”
More than 6 months or never = initial clean will be more intensive.

Walk the Home · Discovery

Go room by room. Don't rush. This determines the quote.

Ask This
How many bedrooms? How many bathrooms? Is there a great room or separate living space? Office? Any pets?

Rooms

Pets

Condition & Extras · Discovery

Honest condition read. Add-ons. Access plan. Frequency was locked back in Step 5.

Ask This
How would you describe the condition of the home right now? Pretty well maintained, about average lived-in, or has it been a while since a deep clean?

Condition & Crew

Frequency

Add-Ons

Voucher reminder: free interior oven OR fridge with a deep clean when they came from the Facebook offer.

Products & Access Notes

Present the Quote · 2-3 min

Value before price — scope recap AND inclusions in ONE breath, then the number. Then stop talking.

Initial Clean Range
$0 - $0
Range reflects condition and unknowns on first visit.
Say This (Live Script)
Script will appear here once you hit Next.

Breakdown

Room / ItemQtyHrs EachTotal Hrs
Total Job Task Hours (JTH)0 hrs
Per Cleaner (2)0 hrs

Close & Book · 2-3 min

They said yes (or close to it). Transition immediately. Don't give them time to second-guess.

Booking
Great! Let's get you on the calendar. You mentioned [day] works well. I have [specific time] available. Does that work for you?
Deposit
To lock in your spot, we do collect a $100 deposit that gets applied directly to your first clean. So it's not an extra charge, it just secures your appointment. I can send a link right now with a secure portal to add a credit or debit card.
Cancellation Policy
One thing to know: we have a 48-hour cancellation policy. If something comes up just give us a two-day heads up. Inside of 48 hours it's a 50% fee, just protects the cleaner who blocked their day for you.
Confirmation
Perfect. You're all set for [day, date] at [time]. You'll get a confirmation text shortly, and a reminder the day before. Our team will arrive in a Dust and Shout shirt with all supplies. Any questions for me?
Recurring Upgrade (whole-house or pet households)
[If they chose monthly or one-time, always pitch biweekly before accepting:]

A lot of our whole-house clients find biweekly keeps it consistently clean — want me to show you both options?
Spousal Objection ("I need to check with...")
1. Other than your spouse, any other hesitancy?
2. What are your thoughts on the price?
3. If they said "your call" — what would YOU do?
4. Here's what I can do for you...
5. Refundable deposit close — zero risk.
6. Does that feel fair? → STOP TALKING.

Close Checklist

ZenMaid + Post-Call

Copy into ZenMaid. Process the deposit. Move them to “Booked Initial Clean” in GHL.

A La Carte Calculator

Quick quotes without the full flow. Adjust sliders, read the number.

Square Footage Based

Square Footage 2,000
50015,000
Productivity (sqft / hour) 800
300 (deep)2,000 (light)
Lower = more thorough / heavier clean. Higher = light touch / maintenance.
Hourly Rate $80
$50$150
Estimated Quote
$200
2,000 ÷ 800 = 2.5 hrs × $80 = $200

Use This For

Commercial ballpark quotes, add-on work for existing clients, move-outs when you just know the hours, same-day quick quotes when you don't need the full call flow. Not a replacement for a proper quote call, but useful for fast numbers.

Settings

Tune times and rates for each clean type. Changes save automatically.

Global Rates

Base man-hour rate. $80 default.
Applied to maintenance flat.
0.95 = 5% below base.
1.20 = 20% above base.

Per Clean Type

0 = use global rate.
Never under this.

Minutes Per Room

Add-Ons (flat min)

Backup

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